Warranty and Maintenance
Our ceramic works are proudly handcrafted in a way that is uniquely ENTLER. Our materials and process result in a consistent appearance with natural minor variations from piece to piece, including the glaze color, texture, and finish. These variations are inherent to the ceramic process and add to the one-of-a-kind beauty of our products. Each piece is carefully inspected to ensure that it lives up to our high standards of quality as well as those our customers have come to expect.
We warranty our ceramic products for up to three years from purchase for proven defects in manufacture. If an issue arises with your ENTLER piece, please email firstname.lastname@example.org with details and we will help resolve the issue.
WARRANTY: ENTLERCO LLC (hereafter referred to as ENTLER) warrants, to the original purchaser only, that the product shall be free from defects in material or workmanship. This warranty expires three (3) years from the date of delivery. If the buyer discovers within this period a failure of the product to conform to specifications, or a defect in material or workmanship, the buyer must promptly notify ENTLER Studio in writing at (email@example.com). Within a reasonable time after notification, ENTLER will correct any failure of the product to conform to specifications or any defect in material or workmanship, with either new or used replacement parts. Such repair, including both parts and labor, will be performed at ENTLER’s expense. If ENTLER is unable to repair the product to conform to the warranty after a reasonable number of attempts, ENTLER shall then decide in its sole discretion how to repair or replace the defective product without cost to the purchaser.
These remedies are the purchaser’s only remedies for breach of warranty. In no event shall ENTLER be liable for any special, incidental, or consequential damages based upon a breach of warranty, breach of contract, negligence, strict tort, or any other legal theory. ENTLER will also not be held responsible for damages that include but are not limited to: loss of profits or revenue, loss of use of the product, cost of substitute equipment or downtime, and/or any third party claims. This warranty does not cover any damage caused by accident or misuse occurring after such product is delivered including (a) any product, components, or parts not manufactured by ENTLER; (b) defects caused by failure to provide a suitable installation environment for the product; (c) damage caused by use of the product for purposes other than those for which it was designed; (d) damage caused by disasters such as fire, flood, wind, and lightning; (e) damage caused by unauthorized attachments or modifications; (f) damage during shipment; or (g) any other abuse or misuse by the purchaser.
The foregoing warranties are in lieu of all other warranties express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
CARE AND MAINTENANCE
Your ENTLER lamp is a handmade ceramic object and must be handled with care.
Glazed ceramic surfaces can be dusted with a feather duster and when needed, cleaned with mild surface cleaner such as Mrs. Meyers sprayed on a soft cloth. Avoid spraying the piece directly.
Palladium and other luster overglaze finishes should be gently cleaned with silver polish such as Goddard’s.
Unfinished brass hardware can be cleaned with brass polish such as Brasso. Apply a small amount to a soft cloth and rub the brass. Avoid getting brass polish on the glazed surface.
The bulbs shipped with your light fixture are Edison type screw-in LED’s. The bulb we use is Bulbrite 776612. Specs below.
E-12 Candelabra Base
G16.5 Round Frosted Globe
2700k Color Temperature (soft white)
FOR OTHER LOCATIONS
Lamps are shipped without bulbs and are wired for 240v and fitted with E-14 Candelabra Sockets.
G16.5 LED globes or equivalent are widely available to match local voltage.